Palvelukoordinaattori

We are currently looking for a Service Coordinator for LämpöYkkönen to be responsible for the overall after-sales process. In this role, you will serve private and corporate customers across Finland with a customer-centric and solution-oriented approach. Your place of work will be either Jyväskylä or Oulu. JOB DESCRIPTION As a Service Coordinator, you will coordinate LämpöYkkönen's after-sales process and ensure the smooth handling of customer matters related to after-sales. You will be in contact with customers and advance matters in cooperation with business managers and technical experts. You will process and document after-sales matters in the Salesforce system, maintain an up-to-date overview of open cases, and participate in drafting written responses. Key aspects of the role include listening to the customer, clear communication, stress tolerance, and the ability to advance matters systematically and independently. WE HOPE FOR * Previous experience in demanding customer service roles or other similar office environment roles where independent problem solving has been a daily occurrence * Excellent interaction skills and a positive and constructive way of meeting customers * A systematic approach to work and good stress tolerance * Good written communication skills * Willingness to work with various systems Previous experience in after-sales, complaint handling, or management of complaint processes is considered an advantage. Knowledge of the technical field as well as proficiency in Swedish and English are also advantageous for the position. WE OFFER LämpöYkkönen offers you a responsible and independent role in a great team. You will become part of a developing and meaningful operation where we want to take care of both our customers and our work community. Additionally, we offer: * The opportunity to develop complaint handling practices and influence process development * Support from a competent team and supervisor * Partial remote work possibility * Comprehensive occupational health services * ePass OTHER INFORMATION * The position is permanent and full-time. * You can work at either our Jyväskylä or Oulu office. * It is possible to work partially remotely. Personnel are required to be present in the office approximately 70% of the time. * Working hours are office hours. * Salary: €2,500–3,000/month, considering previous experience and skills. * Start date upon finding a suitable person, by agreement. HOW TO APPLY Rekryluuri is assisting LämpöYkkönen with the recruitment. Submit your application via Rekryluuri's application service as soon as possible or by August 13, 2026, at the latest. We will process applications together with LämpöYkkönen during the application period. Further information about the position can be obtained from Kaisa Luukkanen at Rekryluuri. Inquiries by phone on Mondays from 1:00 PM to 3:00 PM, tel. 050 4167 592. AT LÄMPÖYKKÖNEN, we provide our private and corporate customers with solutions that make their lives easier, help save energy, and improve profitability. At the same time, we are part of making the world a better place to live by helping our customers achieve their emission targets. If you feel this could be the next step in your career - feel free to contact us! REKRYLUURI recruits employees directly for client companies. We are responsible for the recruitment process and assist the employer in pre-selection. The employer handles the interviews and makes the final recruitment decision. When applying, you can use an existing CV or our ready-made template.