Customer Service Officer - Acolad Finland Oy - London, GBR
Customer Service
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Job Description
The Customer Service Officer supports clients within the Customer Excellence Team at Acolad, based in London. Responsibilities include data entry, monitoring inboxes and phone lines, responding to client inquiries, processing transcription requests and invoices, handling complaints, and ensuring compliance with SLA agreements and client contracts. The role requires excellent attention to detail, quick typing, and strong communication skills. Experience in customer service and data management preferred. The position is office-based in London, with a permanent contract.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 7 |
| Role type | Active listings |
|---|---|
| Audio Technician | 2 |
| Business Development Director | 2 |
| HR Officer | 1 |
| Tender Manager | 1 |
| Business Development Manager | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 7 |
Acolad Finland Oy appears in 7 indexed job postings in JobCrawls' Finland dataset since April 2026. In that historical index, the strongest location signals for this employer are Remote - Global.
About
Includes details from the Finnish Trade Register.
Osakeyhtiö
Language schools and centres
Financial Overview (2024)
Acolad Finland Oy was profitable in 2024 with revenue of €12.1M and a profit margin of 0.3%.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Support clients within the Customer Excellence Team
- Process transcription requests and invoices
- Monitor shared inbox and phone line
- Respond to client inquiries
- Handle complaints and ensure compliance with SLA and contracts
Requirements
- 1-2 years of experience in a customer facing position
- 1-2 years of experience in data entry and database management
- Fluent written and spoken English
Skills & Technologies
Education Level
None required