Posted April 12, 2026 · 133 days agoLast seen August 23, 2026Est. expiry May 17, 2026
Customer Service Officer
Cikarang, Indonesia
Onsite · Customer Support
Full-time · Mid-Level
English
No degree required
1 year experience
About the role
The Customer Service (CS) Professional is responsible for following up orders and providing services to customers. Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment. This position differs from the “Internal Sales Consultant” position in that the majority of time is dedicated to supporting the sale activities and the customer and not toward direct selling.
Job Details
Responsibilities
- Respond to customer requires and requests in a timely manner
- Understand customer needs and provide timely response
- Coordinate with sales team, other departments and production
- Handle customer complaints according to procedures
- Communicate with customers and vendors
- Share knowledge on products and processes
- Suggest improvements to increase efficiency
- Provide selling support
- Manage accounts for order processing and follow-up
- Authorize credit memos/refunds
- Champion customer needs and inquiries
- Support order management including entry and shipment info
Requirements
- Strong communication skills
- Problem solving skills
- English skills – advanced reading & basic speaking
- Understanding of applicable computer systems
Skills & Technologies
Microsoft OfficeLotus NotesGoogle applications
Education Level
No degree requiredSeen 6 hours ago
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