Posted April 12, 2026 · 138 days agoLast seen August 25, 2026Est. expiry May 17, 2026
Customer Service Officer
1 year experience
About the role
The Customer Service (CS) Professional is responsible for following up orders and providing services to customers. Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment. This position differs from the “Internal Sales Consultant” position in that the majority of time is dedicated to supporting the sale activities and the customer and not toward direct selling.
Job Details
Responsibilities
- Respond to customer requires and requests in a timely manner
- Understand customer needs and provide timely response
- Coordinate with sales team, other departments and production
- Handle customer complaints according to procedures
- Communicate with customers and vendors
- Share knowledge on products and processes
- Suggest improvements to increase efficiency
- Provide selling support
- Manage accounts for order processing and follow-up
- Authorize credit memos/refunds
- Champion customer needs and inquiries
- Support order management including entry and shipment info
Requirements
- Strong communication skills
- Problem solving skills
- English skills – advanced reading & basic speaking
- Understanding of applicable computer systems
Skills & Technologies
Microsoft OfficeLotus NotesGoogle applications
Education Level
No degree requiredSeen 3 days ago
| Location | Active listings |
|---|---|
| Remote - Global | 262 |
| Role type | Active listings |
|---|---|
| Distribution Technician | 16 |
| Label Machine Operator | 13 |
| Production Machine Operator | 8 |
| Customer Service | 7 |
| Machine Operator | 5 |
| Industrial Maintenance Technician | 5 |
| Maintenance Technician | 5 |
| Production Team Leader | 4 |
| Balance Sheet Accountant | 3 |
| Mechanical Design Engineer | 3 |
| Territory Sales Manager | 3 |
| Batch Maker | 3 |
| Process Technician | 3 |
| Sales Executive | 3 |
| Digital Print Operator | 3 |
| Finishing Operator | 3 |
| Shipper | 3 |
| Production Operator | 3 |
| Production Worker | 3 |
| Production & Scheduling Coordinator | 2 |
| Quality Engineer | 2 |
| Project Engineer | 2 |
| Business Development Manager | 2 |
| Maintenance & Automation Technician | 2 |
| Technical Sales Representative | 2 |
| Procurement Manager | 2 |
| Technical Manager | 2 |
| Customer Service Officer | 2 |
| Site Manager | 2 |
| Site Lead | 2 |
| Occupational Health Intern | 2 |
| General Ledger Accountant | 2 |
| Production Supervisor | 2 |
| Data Analyst | 2 |
| Customer Service Analyst | 2 |
| Mechatronics Assembly Technician | 2 |
| HR Business Partner | 2 |
| End User Services Tower | 2 |
| Supply Chain Manager | 2 |
| Product Manager | 2 |
| Finance Controller | 2 |
| Material Handler | 2 |
| Logistics and Import Export Manager | 1 |
| Lead Associate | 1 |
| Production Scheduler | 1 |
| HR Intern | 1 |
| Financial Analyst | 1 |
| ELS Engineer | 1 |
| Operations & Site Support Coordinator | 1 |
| Ticket Center Operator | 1 |
| Customer Service Team Leader | 1 |
| Operator | 1 |
| Credit Control | 1 |
| Shipping Receiver | 1 |
| Automation Engineer | 1 |
| Manager | 1 |
| Production Facility Manager | 1 |
| EHS Coordinator | 1 |
| Offset Printing Operator | 1 |
| Senior Account Manager | 1 |
| Label Print Operator | 1 |
| Oracle Fusion IT Business Analyst | 1 |
| Operations Leader | 1 |
| Senior HR Executive | 1 |
| Logistics Operator | 1 |
| Area Sales Manager | 1 |
| Feeder Operator | 1 |
| Maintenance Manager | 1 |
| Contracts Management Specialist | 1 |
| Sales Director | 1 |
| Data Solutions Specialist | 1 |
| Payroll Specialist | 1 |
| Talent Acquisition Manager | 1 |
| Expedition Operator | 1 |
| Logistics Operations Specialist | 1 |
| Quality Control Tester | 1 |
| Operations Team Member | 1 |
| Sales Manager | 1 |
| Trainee Program | 1 |
| Executive - Finance | 1 |
| Automation Quality Tester | 1 |
| Maintenance & Engineering | 1 |
| Product Development | 1 |
| Customer Service Executive | 1 |
| Converting Operator | 1 |
| Senior QC Team Leader | 1 |
| Mechatronics Technician | 1 |
| Graduate Program | 1 |
| Regional Operations Leader | 1 |
| Extrusion Operator | 1 |
| Technical Director | 1 |
| GPD Executive | 1 |
| Maintenance Team Manager | 1 |
| Production Planner | 1 |
| PPC Planner | 1 |
| Financial Planning & Analysis Manager | 1 |
| Tax Analyst | 1 |
| Innovation Manager | 1 |
| Sales Administrator | 1 |
| Intern Worker | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 256 |
| Senior | 3 |
| Intern | 2 |
| Manager | 1 |
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