Senior Customer Success Manager

What You'll Be Doing: Develop trusted, long-term relationships with key customers, aligning their strategic objectives with Enfuce's solutions. Own strategic account plans focused on customer value, retention, revenue growth and long-term partnership development. Act as the lead commercial advisor and primary contact for senior and executive customer stakeholders. Identify and execute upsell, cross-sell and solution adoption opportunities across your portfolio. Lead quarterly and executive business reviews, aligning stakeholders around KPIs, ROI, progress and future opportunities. Monitor customer health signals and use data to proactively identify opportunities and mitigate account risk. Work closely with Sales, Solution Consulting, Product, Delivery, Finance and our Fleet, Fuel & Mobility leadership to deliver strong customer outcomes. Develop a deep understanding of how payments operate across fleet, fuel and mobility businesses and position Enfuce's capabilities effectively in strategic customer conversations. Represent the voice of the customer internally, helping shape product and service improvements. Navigate customer escalations and coordinate internal teams towards clear and commercially appropriate outcomes. Contribute to the continued development of Enfuce's Customer Success function, processes and ways of working. Support and mentor colleagues, sharing best practices around strategic account management and customer growth.