Service Center Associate

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Service Center Associate Help keep customers running by delivering exceptional service, technical support, and operational excellence. As a Service Center Associate, you'll serve as the critical connection between customers, service technicians, and branch operations, ensuring equipment rentals, repairs, billing, and service requests are managed efficiently and accurately. If you enjoy solving problems, supporting customers, and working in a hands-on environment where no two days are the same, this is an opportunity to build valuable technical and operational experience while making a direct impact on customer success. What You'll Be Doing Customer Support & Service Coordination Manage inbound phone calls, online inquiries, and customer walk-ins. Provide outstanding customer service and respond to requests in a timely manner. Generate rental quotes and process customer orders via phone, email, and in person. Answer routine product and service questions, directing complex inquiries to the appropriate technical or sales team members. Coordinate product deliveries and pickups according to customer agreements and freight terms. Service & Shop Support Assist customers with basic equipment troubleshooting and service-related inquiries. Support Service Shop Technicians by preparing work orders and pulling required repair parts. Complete equipment rental and service documentation accurately. Ensure service operations and parts are properly recorded on service orders. Verify technician certifications, safety credentials, and required training records are current. Administrative & Branch Operations Process customer contracts, billing, invoicing, and payment information accurately. Maintain correct time entries and billing records for service projects and engagements. Assist branch leadership in tracking operational metrics and reporting. Collaborate with branch personnel to resolve customer issues and support daily operations. Ensure customer requests and administrative tasks are completed accurately and on schedule.