French Speaking Service Desk Representative
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Budapest, Hungary"), this listing's salary midpoint is about 92% lower. The offer sits below the benchmark range (€6,183–€9,066). The offer's range width is broadly in line with the benchmark. This benchmark is based on 1 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Budapest, Hungary | €6,183/per month | €7,625/per month | €9,066/per month |
| Pay in our data — not quoted in ad (Mid-Level) | €515/per month | €635/per month | €756/per month |
French Speaking Service Desk Representative. Key Responsibilities include providing first-level IT support, handling end-user requests via phone, email, and ticketing tools, documenting incidents, escalating to Level 2, taking ownership of cases, and managing tickets. Requirements include C1/C2 French, upper-intermediate English, previous customer-facing experience, high school diploma or higher, willingness to rotate shifts including 24/7, and strong communication skills.
Job Details
Responsibilities
- Provide first-level IT support as the initial point of contact for customers
- Handle end-user requests via phone, email, and ticketing tools
- Accurately document and log incidents and requests in the ticketing system
- Escalate issues that cannot be resolved at first level to Level 2 support teams
- Take ownership of cases and follow up until resolution
- Keep users informed throughout the resolution process
- Manage tickets and queues daily to ensure timely processing
- Contribute to maintaining and improving customer satisfaction
Requirements
- C1 or C2 level French language skills
- Upper-intermediate English language skills
- Previous experience in a customer-facing role
- Experience in Service Desk or IT support is an advantage but not a must
- High school diploma or higher education
- Willingness to work in rotating shifts, including a 24/7 schedule on some projects
- Strong communication skills and customer-focused mindset
- Flexible, open-minded personality with a can-do attitude
Skills & Technologies
Education Level
High schoolBenefits & Perks
Recruitment Process
- 1Apply to the right opportunity
- 2Connect with your recruiter
- 3Show off your skills
- 4Decision time
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