Customer Success Manager

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're looking for a Customer Success Manager to join our team. You will be focused on supporting the daily relationships with our existing partners and report into the Senior Manager of Customer Success. This is a fully remote, full time position on our team with the expectation to travel up to 15% of the time. Additional travel may be required for company or team events/meetings. What you’ll be doing: Serve as an account owner, product expert and mental health advocate for your assigned Small and Medium Enterprise customers. Build rapport with decision makers and main points of contact to influence change in order to drive the adoption of best practices and successful change management methodologies. Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal. Creatively discover and support the execution of new opportunities for customers to unlock value from Spring Health. Collaborate across departments to deliver essential customer feedback. Participate in ongoing weekly team meetings and training to continue to enhance product knowledge. What we expect from you: 3+ years of experience in account management, customer success, implementation or healthcare management. You have experience in upselling and retaining customers to drive additional revenue. Bachelor’s degree or higher preferred. The target base salary range for this position is $86,000 - $98,000. Benefits are listed in the body. Travel up to 15% and remote work.