Senior Product Manager

Job Purpose: Easyship is a shipping technology platform connecting sellers and marketplaces to couriers—and powering customized, end-to-end logistics solutions. We’re seeking an experienced Product Manager with strong fraud prevention exposure ideally with exposure to transactional or high-volume business models to own initiatives across checkout, account creation, and post-purchase flows. You’ll define problem statements and solutions, align with our product vision, and coordinate with design/engineering to ship features that reduce fraud loss, prevent product abuse, and build trust—ultimately driving confidence and profitability for our merchants. What you’ll do: Own the roadmap for Account Management, covering authentication, login security (MFA, reCAPTCHA, OAuth2, enterprise login), authorization (roles, subscriptions, limits), security, fraud prevention, and KYC/KYB. Own subscription management, including tiering, entitlements, usage limits, features access, and upgrade/downgrade flows to ensure seamless user experience and revenue accuracy. Drive partnerships and enterprise logins, integrating with identity providers (SSO, SAML, OAuth2) and platform ecosystems to enable secure, scalable access for business customers. Define and prioritize initiatives to balance user experience, conversion, fraud risk, and compliance needs. Deep-dive into user journeys (onboarding, login, account recovery, subscription upgrades, white labelling, Gray labelling) to reduce friction while ensuring strong protection against fraud and abuse. Shape and execute the roadmap across payment security (checkout, optimising the fraud rules, 3-D Secure/SCA). Prioritize using ROI frameworks; balance conversion, fraud loss, and operational cost to maximize business impact, being responsible for the entire P&L (profit and loss) of the Frauds and Security team Lead delivery from discovery → release → post-release, setting clear success metrics such as fraud rate, chargeback ratio, dispute win rate, false-positive rate, manual review time, and related support tickets. Partner with the engineering, data, finance, risk ops, support, and logistics teams to deliver resilient, compliant flows Stay current on market/PSP capabilities, risk signals, SCA/PCI/AML trends, and competitor tactics; convert insights into backlog items and experiments. Who you are: 6+ years in Fraud and Risk with hands-on ownership of fraud prevention for transactional or high-volume products. Strong grasp of fraud fundamentals: account takeovers, synthetic/friendly fraud, triangulation, chargebacks and disputes, device/behavioural signals, rules, ML models, and evidence workflows. Deep understanding of authentication & authorization fundamentals: MFA, SSO, OAuth2, enterprise identity integrations, role-based access control. Data-first operator comfortable with funnels, experimentation, KPIs, and trade-off modelling (conversion vs fraud loss vs ops cost). Proven prioritization and crisp problem framing; able to influence across distributed global teams. Excellent written and verbal communication; highly organised, resourceful, entrepreneurial. Any experience in the following is a plus: PCI compliance, KYC/KYB workflows What you’ll get: Competitive Equity Package: Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows. Gym & Wellness Reimbursement: Training for a big race? Don’t sweat it. We offer gym reimbursement for all employees. Generous Vacation Policy: We think time off is essential… and we encourage it! Duvet Day: Perfect for those cold winter days, when you don’t want to escape the warmth of your bed! Mental Health Day: You deserve a day off! A chance to recharge and enjoy ‘Me Time’ 4 weeks of ‘Work from Anywhere’: Whether you’re working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture! Professional Development: We’re here to help you hit your career goals to help get you where you want to be. Headquartered in London with offices in New York, Hong Kong, Singapore, Melbourne, Toronto, Bangalore and Taipei – our team is global and growing. We encourage you to apply if a challenge excites you. Easyship is an equal opportunity employer. We make all employment decisions—recruiting, hiring, pay, benefits, training, promotion, leave, and separation—based on qualifications, merit, and business needs. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law.