Digital Coach

The Helsinki city job posting describes a fixed-term position for a Digital Coach at Kampin Service Center, funded by a wage subsidy for Helsinki residents who are unemployed. The role focuses on customer service at the service center reception and guiding customers in using various computers and mobile devices. The coach may lead digital groups and give short talks, and assist with events and physically demanding tasks such as room arrangements. The ideal candidate demonstrates good interpersonal skills, patience, and a calm, proactive approach, with experience in serving elderly customers and supporting diverse needs (memory, mental well-being, substance use). The position offers extensive training and development opportunities, housing options via Aurora House for employees, access to Epassi Flex benefits (including sport, culture, commuting, and well-being benefits up to 550 EUR/year, with balance depending on tenure), a lunch benefit, a city bike, and access to a recreation island for city employees. Required: vocational qualification (e.g., IT basics), good Finnish speaking and writing skills. Veiled candidate requirements include vaccination and tuberculosis screening per law, preference for experience with the elderly, customer service, and Swedish language skills. Applicants must be Helsinki residents who are unemployed and meet one of several criteria (age 15–24, 50+, lack of a degree, etc.). The previous wage-subsidized job must have ended at least three years ago for re-employment with wage subsidies. The job location is Salomonkatu 21 B, 00100 Helsinki, Finland.