Monitoring Acolad’s IT applications and infrastructure. Key Responsibilities Permanently checking the IT Monitoring Dashboard or similar tools for any alerts. Validating and troubleshooting alerts through the monitoring tools and identifying false alerts. Checking for potential incidents not showing on the Dashboard. Raising all incidents in the ticketing system. Liaising with Helpdesk and Operations Teams for minimum downtime and swift resolution of any incidents. Communicating incidents or incident related topics to other IT team members. Requirements Bachelor’s degree in a relevant area. 1 year of experience in similar job. Client-oriented, customer support, IT Monitoring experience will be preferred.
Job Details
Responsibilities
- Permanently check the IT Monitoring Dashboard or similar tools for alerts
- Validate and troubleshoot alerts through monitoring tools
- Check for incidents not shown on Dashboard
- Raise all incidents in the ticketing system
- Liaise with Helpdesk and Operations Teams for minimum downtime and swift resolution
- Communicate incidents to IT team members
Requirements
- Bachelor’s degree in a relevant area
- 1 year of experience in similar job
- Client-oriented, customer support, IT Monitoring experience will be preferred
Skills & Technologies
Education Level
Bachelor
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