Senior Manager, Professional Services
Senior Professional Services Manager
Posted Oct 1 (15 days ago) · Last updated Oct 15
Key facts
Lead Japan’s professional services team and drive Agentic AI & MCP initiatives.
Where and how
- Field
- Technology
- Experience
- 12 years experience
Original job ad
As published by Workato
Workato is seeking a Senior Manager to lead and grow the Japan Professional Services organization. This leader will oversee delivery leadership and transformation from onboarding-focused delivery to large-scale projects centered on Agentic AI and Enterprise MCP. Reports to Japan Customer Success Director, collaborates with global PS. Includes responsibilities across delivery quality, customer relationships, partner ecosystem, and operational planning. Must have 12+ years in professional services / SaaS, with 5+ years leadership, strong Japanese-English communication, and extensive partner ecosystem experience in Japan.
This is the employer's own ad. Pay, requirements and the other details on this page are our reading of it, not facts the employer confirmed.
About the role
Summarised by JobCrawls from the job ad above.
Requirements
- 12+ years of experience in professional services, technical consulting, or services leadership within a SaaS, iPaaS, or enterprise software company
- 5+ years of leadership experience managing technical delivery teams
- Proven ability to build and maintain C-level relationships within Japan's enterprise market
- Strong technical fluency in integration, automation, and Agentic AI / Enterprise MCP technologies
- Experience managing SOW-based implementation engagements and advisory/consultative service models
- Excellent communication skills in Japanese and English
Responsibilities
- Lead Japan's Professional Services team, recruit and develop talent, ensure delivery quality and customer success, drive GEARS adoption, develop new services, build partner ecosystems, manage resources and pricing collaboration with global teams
Skills & technologies
SaaSiPaaSAgentic AIEnterprise MCPSOWExecutive CommunicationPartner Ecosystems
Your CV vs this job
How well does your CV match this job?
Add your CV once and every job shows which of its skills you have, which are missing and whether you meet the language requirements. Free, no account needed.
Add your CVNo CV yet? Start from a free CV template. Writing the application? Cover letter template and examples.
About Workato
Workato
Top locations (all time): Remote - Global · 64 · Remote - Europe · 6 · Remote - Asia · 1 · +1 other locations
| Location | Active listings |
|---|---|
| Remote - Global | 64 |
| Remote - Europe | 6 |
| Remote - Asia | 1 |
| Remote - North America | 1 |
| Role type | Active listings |
|---|---|
| Software Engineer | 23 |
| Infrastructure Engineer | 10 |
| Senior Infrastructure Engineer | 4 |
| Backend Engineer | 3 |
| Senior Rust Developer | 3 |
| Ruby on Rails Developer | 3 |
| Account Executive | 3 |
| Solutions Consultant | 3 |
| Rust Developer | 2 |
| Enterprise Account Executive | 2 |
| Technical Architect | 1 |
| Solutions Architect | 1 |
| Software Engineer, Go | 1 |
| Python Developer | 1 |
| Software Engineer, Backend (Ruby) | 1 |
| Infrastructure Engineer, Security & Networks | 1 |
| Software Engineer (Golang) | 1 |
| Golang Engineer | 1 |
| Infrastructure Security Engineer | 1 |
| Strategic Architect | 1 |
| Commercial Account Executive | 1 |
| Customer Success Manager | 1 |
| Platform Engineer | 1 |
| Software Engineer (Ruby) | 1 |
| Role level | Active listings |
|---|---|
| Senior | 52 |
| Mid-Level | 17 |
| Manager | 1 |