Associate Director

Superside is hiring an Associate Director (Studio Operations) to lead the operational performance of multiple Business Units and the studios within them. You'll oversee workforce planning, operational excellence, and delivery health while leading a team of Studio Operations professionals who help our creative teams scale efficiently. This role sits within Centralized Operations and partners closely with Studio Leadership to ensure our studios have the people, processes, and operating model needed to deliver exceptional work. Lead, coach, and develop a team of Studio Operations professionals, fostering accountability, collaboration, and continuous improvement. Own workforce planning, staffing, utilization, and capacity across multiple Business Units. Ensure studios operate efficiently by improving processes, workflows, and operational standards. Monitor studio health through capacity planning, workload distribution, forecasting, and performance metrics. Act as the operational escalation point for complex staffing, delivery, and workflow challenges. Partner with Studio Leaders, Project Managers, Account teams, and Creative teams to resolve operational issues and improve execution. Support pre-sales solution design by translating customer requirements into scalable staffing and delivery models. Build strong partnerships across Operations, Finance, Product, Sales, and Account teams to align operational priorities. Use operational data to identify trends, improve performance, and inform business decisions. Drive operational consistency across Business Units by implementing governance, best practices, and scalable ways of working.