Partner Operations & Systems Lead

<h2>About Supabase</h2><p>Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.</p><h2>About the Role</h2><p>Supabase's Partnerships function is scaling fast - spanning Technology Partners, Solution Partners, Startups, and Cloud Partnerships. We're looking for a Partner Operations &amp; Systems Lead to own the operational and technical backbone that lets this team move quickly and make decisions with good data.</p><p>This is a senior, hands-on role. You'll design the systems, processes, and reporting that the whole partnerships org runs on - and, increasingly, you'll build the internal tools yourself. Supabase is investing heavily in AI-assisted development to move faster than a traditional ops build cycle allows, and this role is expected to be a leading example of that inside Partnerships.</p><p>You'll report directly to the Head of Partnerships and sit alongside our regional and functional leads as a peer, with the mandate to build and enforce operational rigor across all teams.</p><p>Beyond the infrastructure, we want someone who helps shape where Partnerships places its bets - not just the system that reports on them.</p><p></p><h2>What You'll Own</h2><p><strong>Systems &amp; Data Infrastructure</strong></p><ul><li>Own the partner tech stack end-to-end - CRM partner objects, attribution tooling, and partner-facing portals.</li><li>Design and maintain partner attribution models and the dashboards leadership uses to evaluate performance.</li><li>Ensure data hygiene and consistency across partner records, deals, and touchpoints spanning all sub-functions.</li></ul><p><strong>Process &amp; Program Management</strong></p><ul><li>Design and run partner onboarding, tiering, and certification programs.</li><li>Own the RFC / DRI decision-making framework for the partnerships team, including how it's used and refined over time.</li><li>Run deal-registration and "quarterback" account-ownership processes that keep internal teams aligned on partner-sourced deals.</li><li>Build and maintain the playbooks, SOPs, and enablement materials that let the team scale without you in every meeting.</li></ul><p><strong>Internal Tooling &amp; Automation</strong></p><ul><li>Build internal automations that remove manual ops work - e.g., auto-generated partner performance reports, HubSpot-to-Slack syncs, or deal-conflict alerts - using AI-assisted development tools like Claude Code.</li><li>Prototype and ship lightweight internal apps and dashboards (partner health scorecards, RFC trackers, cross-tool syncs) without waiting on a shared data engineering backlog.</li><li>Act as technical owner for partnerships' internal tools: write the spec, build it, test it, ship it, and maintain it.</li><li>Know where the line is between a quick internal script and something that needs to be handed to Data/Engineering for production hardening - and manage that handoff cleanly.</li></ul><p><strong>Reporting &amp; Analytics</strong></p><ul><li>Produce recurring performance reporting on partner-attributed revenue and pipeline influence.</li><li>Own the metrics and KPI framework the partnerships team is measured against.</li><li>Support QBRs and board-level reporting on partnership performance.</li></ul><p><strong>Strategic Contribution</strong></p><ul><li>Contribute to partner segmentation, tiering, and prioritization strategy - bringing data and operational reality to bear on where the team should invest.</li><li>Challenge existing assumptions in the partner motion (which tiers, which incentive structures, which sub-functions get resourced) using evidence from the systems you own.</li><li>Partner with the Head of Partnerships on strategic planning cycles - translating operational signal into recommendations, not just dashboards.</li><li>Own execution of agreed strategic direction: once a call is made, drive the operational and cross-functional work to make it real.</li></ul><p><strong>Cross-Functional Leadership</strong></p><ul><li>Serve as the connective tissue between Partnerships, Sales, RevOps, Legal, and Finance.</li><li>Ensure partner agreement terms are correctly reflected in systems and reporting.</li><li>Sit at the table for partner segmentation, tiering, and incentive-structure decisions as a contributor and challenger, not just an operator reporting on them after the fact.</li></ul><h2>What We're Looking For</h2><ul><li>7+ years in partner operations, revenue operations, or a related ops function, including experience designing (not just running) a program at scale.</li><li>Proven ownership of a partner or revenue tech stack - you've made the build/buy/migrate calls, not just administered someone else's setup.</li><li>Comfortable operating as the operational voice in exec-level rooms - QBRs, board prep, and cross-functional planning.</li><li>Hands-on fluency with AI-assisted development (Claude Code or similar) - you can scope a problem, prompt effectively, review the output critically, and ship something real.</li><li>A point of view on partner economics - rev share modeling, LTV by partner type - that can inform deal structuring, not just track it after signature.</li><li>A track record of shaping strategic decisions, not just implementing them - comfortable pressure-testing a plan in the room and then owning the execution once direction is set.</li><li>Experience managing a small team or dotted-line relationships across regions or sub-functions.</li><li>Excellent written communication - you can turn ambiguity into a clear framework or a one-page decision doc.</li></ul><h2>Nice to Have</h2><ul><li>Experience with HubSpot (custom partner objects, multi-touch attribution), Clazar for cloud co-sell, and Linear for project management.</li><li>Background in a developer-tools or platform business with a partner-driven go-to-market motion.</li><li>Prior experience building internal tools or scripts, even informally, before AI-assisted development made it mainstream.</li></ul><h2>How We'll Evaluate</h2><p>Alongside standard interviews, candidates will complete a short build exercise: given a messy partner-data problem, show us how you'd use Claude Code (or a similar tool) to solve it. We're evaluating judgment and problem-scoping as much as the output itself.</p><h3><strong>What We Offer</strong></h3><ul><li><p><strong>Fully Remote</strong></p><p>We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.</p></li><li><p><strong>ESOP</strong></p><p>Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.</p></li><li><p><strong>Tech Allowance</strong></p><p>Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.</p></li><li><p><strong>Health Benefits</strong></p><p>Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.</p></li><li><p><strong>Annual Off-Sites</strong></p><p>Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.</p></li><li><p><strong>Flexible Work</strong></p><p>We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.</p></li><li><p><strong>Professional Development</strong></p><p>Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.</p></li></ul><h3><strong>About the Team</strong></h3><p>Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.</p><ul><li>~400 team members</li><li>60+ countries</li><li>20+ languages spoken</li><li>Over $1B raised (including our $500M Series F)</li><li>540,000+ community members</li></ul><p>We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.</p>