Safer Gambling Analyst

Join our journey at Immense Group as a Safer Gambling Analyst. Analyze risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking. Monitor escalated player registrations to prevent and avoid underage gambling. Monitor escalated self-excluded players to assess risk and refund, eligible players. Monitor and review follow-up case report on a daily, weekly, and monthly basis. Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded. Adopt a solution-focused approach to assist vulnerable players. Recommend changes and/or amendments to Safer Gambling operational activities and processes. Work closely with the Safer Gambling Management to instil a culture of Responsible Gaming through promoting awareness, and delivering training as required. As a Safer Gambling Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a responsible gaming experience whilst continuously improving our Safer Gambling operation.