Customer Success Manager - German speaking - Basware Oyj - Remote - Global

NextGen is Basware’s growth and transformation program for a selected group of high-potential enterprise customers. These are strategic, often complex accounts where Basware already has a strong footprint — and where the ambition is to deepen partnership, scale value, and support long-term transformation. As a Customer Success Manager – NextGen (Germany), you will work with a focused portfolio of large, German-speaking customers who are navigating significant change: ERP transformations (notably SAP S/4HANA), increasing regulatory requirements, automation ambitions, and rising expectations from Finance leadership. This is not a traditional “account management” role. It is a role for someone who enjoys owning outcomes, building credibility with senior stakeholders, and helping customers move forward when situations are complex or unclear. You will own the overall customer relationship, act as a trusted partner to Finance, AP, IT, and Transformation stakeholders, lead structured, value-driven conversations focused on outcomes, translate customer goals into clear success plans, identify and progress expansion opportunities rooted in real customer needs and data, coordinate closely with Sales, Professional Services, Product, and Partners, represent the customer internally, escalate when needed, and manage a focused portfolio of ~7–9 enterprise customers. You will operate with a high level of autonomy but with support from structured governance, shared playbooks, and collaboration with peers. Success in 6–12 months includes building credibility, bringing clarity to complex situations, helping customers realize value, contributing to growth, and becoming a recognized voice for your customers.