About the role
Join our team as a Technical Resolution Specialist, where you will play a pivotal role in maintaining and optimizing Kyndryl’s complex, high-traffic internet site communications and network-based product systems. This isn't just a job – it’s a chance to immerse yourself in cutting-edge technology and be at the forefront of innovation. As a Technical Resolution Specialist, you'll be the engineer of scalable local and wide-area network solutions, bridging multiple platforms and protocols, including IP and VOIP. Your mission is to ensure seamless system performance, troubleshoot network issues, and orchestrate the installation of vital components such as routers and switches in collaboration with our trusted vendors. But that's not all – you'll also be at the forefront of innovation, developing tools to automate network system deployment, administration, and monitoring, while actively participating in project planning and implementation. This role isn't just about technical expertise; it's about collaboration and growth. You'll provide training and lend your expertise to proposal writing, enhancing our collective knowledge. You'll collaborate closely with development teams to fine-tune system operability, conduct rigorous tests to ensure network redundancy and resilience, and even step up to provide on-call service coverage when needed. At the heart of your work is a commitment to technical excellence and customer satisfaction. You'll offer expert advice on best practices, support actions, and architectural definitions, all while supporting your colleagues – be it Architects, Site Reliability Engineers (SREs), or other specialists – in delivering customer solutions. In this role, you'll thrive in a vibrant atmosphere of teamwork and collaboration, where every day brings new challenges and opportunities to apply your knowledge and expertise. Your contributions will make a significant impact on our technical team, as you focus on supporting and maintaining customer systems, resolving incidents, implementing changes, and investigating critical issues. Additionally, you'll conduct system reviews, provide recommendations based on technology best practices, and serve as a trusted advisor to our valued customers. If you're ready to take your technical skills to the next level and thrive in a role that values innovation, collaboration, and expertise – then this opportunity is tailor-made for you. Join us at Kyndryl, in shaping the future of technology and unlocking its limitless potential. Your Future at Kyndryl Kyndryl's focus on providing innovative IT solutions to our customers means that as a part of the Technical Specialist team, you’ll be working with the latest technology and will have the opportunity to learn and grow your skills. Whether you progress your career to a Technical Leader and Principal or migrate to other technical career paths such as an Architect or Data Scientist – we have opportunities you won’t find anywhere else.
