Program Associate

The Program Associate is responsible for providing operational support for Enova’s strategic lending partnerships. This person will support the change management process of partnership product offerings, operations, credit, and technology. This role requires someone who can independently support external partner relationships, translate regulatory requirements into actionable workflows, and solve ambiguous problems where no established playbook exists. You will serve as a key connector between internal teams (compliance, legal, analytics, technology, marketing) and external bank partners, ensuring partnership programs remain operationally excellent and compliant. This individual will also assist with audits and reviews completed by the strategic partners, investors or their respective regulators. Responsibilities: Own a portion of day-to-day operations with strategic bank partners, managing the flow of documents, decisions, product statuses, and deadlines across internal and external groups. Lead several external partner calls and cross-functional syncs, serving as the primary point of coordination between Enova’s internal teams and bank partners. Manage full end-to-end partnership projects - building project plans, owning timelines, prioritizing workstreams based on P&L impact, and proactively flagging risks. Translate compliance and regulatory requirements into operational workflows, ensuring all partner-facing processes meet applicable standards (e.g., Reg B, FCRA, FDCPA). Identify and solve ambiguous operational problems where no SOP exists, applying business and regulatory context to find practical solutions. Spot inefficiencies in recurring partnership workflows, diagnose root causes, and implement improvements to enhance consistency and efficiency. Assist with audits and reviews completed by strategic partners, investors, or their respective regulators, and support product development and change initiatives.