Strategic Account Manager

Requirements

• Bachelor’s degree
• Minimum 3 to 5 years of experience in business development and/or account management
• Strong interpersonal skills and the ability to influence both external and internal stakeholders
• Experience in internet/e-commerce preferred
• Strong analytical and problem-solving skills
• Team player with a professional 'get it done' attitude
• Proven success in acquiring, building, and maintaining long-term customer relationships
• Strong proficiency in English
• MBA or Master’s degree is a plus
• Experience in the travel industry is a plus

Responsibilities

• Build and own the long-term relationship between Agoda and strategic/key accounts (top hotel partners)
• Maintain performance of accounts for a portfolio of top producing properties in Hong Kong
• Proactively engage supply partners using SAM approaches to drive mutual growth
• Provide consultative services and tailor-made solutions to hotel partners to improve mutual revenue growth
• Demonstrate a data-driven and consultative approach to prioritizing tasks and delivering pitches with high conversion
• Maintain meaningful and high-frequency engagement with supply partners (minimum one face-to-face interaction per quarter)
• Respond to partner needs in a timely and effective manner
• Handle input and output KPIs and achieve individual KPIs with minimal supervision

Skills & technologies