Finnish Speaking Solutions Consultant - Work

Finnish Speaking Solutions Consultant About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European staffing and BPO advisory, we specialize in placing high-performing professionals in dynamic roles, including exclusive Finnish-speaking jobs across the continent. Job Overview We are currently seeking a motivated professional for a Finnish Speaking Solutions Consultant position in Bulgaria. This role is an exceptional opportunity to join a fast-paced Customer Support Services environment in Sofia, offering a blend of professional growth and an incredible international lifestyle. Key Responsibilities - Act as the primary point of contact for Finnish-speaking clients, providing expert assistance within the Customer Support Services sector. - Resolve complex inquiries through phone, email, and chat, ensuring high levels of customer satisfaction. - Maintain comprehensive records of client interactions and solutions provided within the internal support database. - Collaborate with cross-functional teams to escalate and resolve technical or operational issues efficiently. - Drive positive outcomes by applying advanced product knowledge to offer tailored solutions to the end-user. - Stay updated on company policies and industry trends to provide consistent and accurate service. - Participate in team briefings to improve support processes and contribute to a high-performance work culture. Requirements - Native or fluent Finnish (spoken and written) is strictly required. - Professional proficiency in English for internal communication. - Previous experience in a Customer Support Services role is highly advantageous. - Valid EU passport or appropriate work authorization for Bulgaria. - Strong problem-solving skills and a passion for delivering exceptional service. - Readiness to relocate to Sofia for this career-defining position in Bulgaria. Benefits What We Offer - Competitive Monthly Salary - Fully Paid Training - Health Insurance - Fully Paid Relocation Package (flight, transfer, hotel) - Monthly Performance Bonus - Career development opportunities in one of the best jobs in Bulgaria - And Much More... How to Apply Are you ready to take the next step in your career with one of the most exciting Finnish-speaking jobs currently available? Click the Apply Now button to submit your application and join our team in Sofia. We look forward to reviewing your profile and helping you settle into your new life in Bulgaria. Sincerely, The Recruitment Team at Mercier Consultancy Group