Customer Success Manager - Gitlab
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Job Description
The Customer Success Management (CSM) team focuses on the themes of align, enable, and expand. We align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment. Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook has a lot more information regarding the team and responsibilities. What you'll do Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives Know the GitLab platform, our more common best practices, and use cases in order to guide the customer Understand the customer journey and be able to guide them on future adoption Act as the GitLab liaison for GitLab questions, issues, or escalations. Collaborate with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction Remain knowledgeable and up-to-date on GitLab releases.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 161 |
| Remote - North America | 14 |
| Remote | 9 |
| Remote - EMEA | 5 |
| Remote - United States | 3 |
| Remote - Canada | 3 |
| Remote - Europe | 1 |
| Role type | Active listings |
|---|---|
| Backend Engineer | 23 |
| Solutions Architect | 9 |
| Product Manager | 8 |
| Software Engineer | 7 |
| Commercial Account Executive | 6 |
| Sales Representative | 5 |
| Human Resources Specialist | 5 |
| Customer Success Manager | 5 |
| Engineering Manager | 4 |
| Customer Success Engineer | 4 |
| Account Executive | 4 |
| New Business Account Executive | 4 |
| Program Manager | 4 |
| Strategic Account Executive | 3 |
| Data Analyst | 3 |
| Regional Marketing Manager | 3 |
| Regional Sales Director | 3 |
| Business Development Representative | 2 |
| Customer Experience Services Manager | 2 |
| Engagement Manager | 2 |
| Site Reliability Engineer | 2 |
| Senior Manager | 2 |
| Manager | 2 |
| AI Engineer | 2 |
| Field CTO | 2 |
| Data Scientist | 2 |
| Candidate Experience Specialist | 2 |
| Customer Relationship Manager | 1 |
| Director | 1 |
| Corporate Security Engineer | 1 |
| Application Security Manager | 1 |
| HRIS Analyst | 1 |
| Sales Development | 1 |
| Vice President, Legal Commercial | 1 |
| Executive Business Partner | 1 |
| Legal Engineer | 1 |
| Infrastructure Security Engineer | 1 |
| Architect | 1 |
| Software Security Engineer | 1 |
| Stock Administrator | 1 |
| Professional Services Engineer | 1 |
| Sales Development Representative | 1 |
| Program manager | 1 |
| Contract Manager | 1 |
| Technical Writing Director | 1 |
| CPQ Developer | 1 |
| Engineer | 1 |
| Sales Manager | 1 |
| Enterprise Applications Engineer | 1 |
| Principal Engineer | 1 |
| Vice President of Engineering | 1 |
| Technical Program Manager | 1 |
| Major Account Executive | 1 |
| G&A Engineer | 1 |
| Renewals Director | 1 |
| Product Management Specialist | 1 |
| Senior Engineering Manager | 1 |
| Product Marketing Manager | 1 |
| Support Manager | 1 |
| Security Architect | 1 |
| Backend Developer | 1 |
| Product Security Architecture Director | 1 |
| Vice President, Data & Insights | 1 |
| Legal | 1 |
| Infrastructure Security Manager | 1 |
| Public Sector Strategic Account Executive | 1 |
| Solutions Architect Manager | 1 |
| Software Engineering Manager | 1 |
| Data System Architect | 1 |
| Corporate Development Analyst | 1 |
| Data Architect | 1 |
| Project Manager | 1 |
| Procurement Analyst | 1 |
| Security Risk Management Engineer | 1 |
| Infrastructure Platforms Engineer | 1 |
| Senior FP&A Analyst | 1 |
| Customer Service Representative | 1 |
| Senior Recruiter | 1 |
| People Operations Partner | 1 |
| Accounts Receivable Analyst | 1 |
| Senior UX Researcher | 1 |
| Commercial Legal Counsel | 1 |
| Ecosystem Sales Manager | 1 |
| Field Strategist | 1 |
| Financial Analyst | 1 |
| Product Design Manager | 1 |
| Public Sector Solutions Architect | 1 |
| Customer Success Architect | 1 |
| Executive Assistant | 1 |
| Database Engineer | 1 |
| Vice President | 1 |
| Pricing Director | 1 |
| Business Development Executive | 1 |
| Enablement Lead | 1 |
| Vulnerability Researcher | 1 |
| Security Engineer | 1 |
| Researcher | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 141 |
| Manager | 8 |
| Senior | 8 |
Gitlab appears in 196 indexed job postings in JobCrawls' Finland dataset since October 2023. In that historical index, the strongest location signals for this employer are Remote - Global, Remote - North America, and Remote.
Data shown is based on historical job postings from our database.
Job Details
Requirements
- Understanding of Git and typical branching strategies
- Knowledge of software development lifecycle and development pipeline
- Understanding of continuous integration, continuous deployment, DevSecOps & AI
- Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
- Experience partnering with customers to define and achieve business outcomes
- Familiarity working with customers of sizes relevant to the assigned segment
- Exceptional verbal, written, organizational, presentation, and communications skills
- Detailed oriented and analytical
- Strong team player but self-starter
- Project management experience & skills
- Strong technical, analytic, and problem-solving skills
- Alignment with our values, and willingness to work in accordance with those values
- Willingness to travel if needed and comply with the company’s travel policy
- Fluent English
Education Level
None required