HR Specialist

Purpose in Every Position Pebl presents a world of talent through an AI-powered Global Work Platform. We help companies hire, pay, and manage employees in 185+ countries with compliance and local expertise. As an HR Specialist on the operations team, you will engage directly with customers to address inquiries and resolve issues with a customer-first approach. This role requires empathy, problem-solving skills, and attention to detail, and you will collaborate with internal teams to meet customer expectations. How You’ll Make an Impact Customer Engagement: Serve as the first point of contact for customers and supported employees, responding to inquiries via phone, email, and chat in a timely, professional manner while adhering to SLAs. Provide accurate information regarding services, processes, and solutions. Resolve customer issues, escalating as needed while owning the resolution. Customer Satisfaction: Monitor and maintain customer satisfaction metrics, proactively working to improve scores and suggesting initiatives. Let’s Connect If You: Proven experience in customer service, preferably in a B2B or SaaS environment; Strong communication; Ability to build rapport; Problem-solving; Familiarity with CRM tools; Attention to detail; Independent and team-oriented; Positive attitude. Preferred Skills: Experience with global customers; Knowledge of Pebl services; Familiarity with metrics tracking. Our Commitment includes Flexible Time Off, Parental Leave, Health and Dental Insurance, Retirement Savings + Employee Incentive Plan. Pebl is an Equal Opportunity Employer and encourages a diverse workforce anywhere in the world.