Solutions Engineer

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises to deploy AI agents that power personalized interactions across channels. We’re building a future where customer experiences are redefined, backed by investors like a16z and Index Ventures. We’re an in-office company with core values: Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle. About the Role Decagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems. Your background looks something like this 4-6 years of customer facing experience in a sales engineering (pre-sales) role Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer Create and architect generative AI experiences for our customer’s end users Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders Strong interpersonal and teamwork skills Functional understanding of GTM systems and workflows Even better if you have 2+ years of AI sales engineering experience Experience in a high-growth startup environment Benefits We proudly offer the following benefits for our full-time employees: Medical, Dental, and Vision benefits for you and your family; Life Insurance and Disability Benefits; Retirement Plan (e.g., 401K, pension); Parental Leave; Fertility and family building benefits through Carrot; Monthly stipend to support your wellness, lifestyle, and work-life balance; Daily lunches and snacks in the office to keep you at your best; Take what you need vacation policy (UK employees receive 25 days of statutory leave). These benefits are described in more detail in Decagon’s policies and can change at any time.