Asiakasneuvoja, Posti

Posti is Finland's leading postal and logistics services company. We connect messages, parcels and even dreams—electronically and physically. Posti is building a diverse team from mail carriers to digital business developers and AI specialists. This is a great place to grow. We are hiring multiple customer service representatives for our corporate and personal customer service for the upcoming Christmas season. Start date is 19 October 2026 and employment runs until 31 December 2026. This is a full-time role (37.5 h/week). Customer service is open every day of the week, including weekends, from 6:00 to 20:00. During autumn and the approaching Christmas season, shifts will mainly be between 8:00–20:00 on weekdays and 8:00–16:00 on Saturdays, but we expect you to be available for the full opening hours. Our office is in Helsinki, Ilmala. Salary is 13.78 €/h. We are looking for people with a diamond service mindset and previous customer service experience across channels, especially phone service. You will use several different systems, so you should be comfortable with various information systems, electronic channels, and applications. Learn new systems and topics quickly, search information from different channels and apply it to customer situations. Self-reliant and proactive work approach, good stress tolerance and ability to make quick decisions are expected. Proficiency in Finnish and English is required; Swedish is an advantage. If you are interested, please apply via the link as soon as possible, but no later than 10 September 2026. The recruitment process includes a Psycruit assessment for selected applicants, taking about 10 minutes with feedback provided. The recruitment is done in cooperation with Biisoni, who will also sign the contract. For more information contact Biisoni’s recruiters Saija Salter (saija.salter@biisoni.fi) and Hannamari Ukkonen (hannamari.ukkonen@biisoni.fi).