Senior System Engineer - ServiceNow - IFS - Remote - Global
System Engineer
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Job Description
As our Senior System Engineer - ServiceNow, you be part of our Solution Centre of Excellence team where we strongly believe that working hard and having fun are two compatible elements. We are looking for a proactive and experienced Senior System Engineer - ServiceNow to join our team and play a key role in evolving our ServiceNow instance. You will act as a trusted advisor to stakeholders, responsible for designing, implementing, and maintaining our ServiceNow platform, ensuring it meets the needs of the organization and enhances our IT service management processes. Key Responsibilities include leading the design, development, and customization of ServiceNow applications and workflows, maintaining and supporting ServiceNow applications, workflows, integrations, LDAP servers, and MID servers, ensuring system stability through configuration, upgrades, patching, and integrations, assisting with release management and UAT, implementing best practices, monitoring system performance, troubleshooting, developing documentation, providing support and training, staying updated on releases, participating in project planning, working with stakeholders, conducting training, and mentoring junior staff. Qualifications include 5+ years of experience with ServiceNow CSM and ITSM, strong understanding of customer service workflows, awareness of ServiceNow ITOM, managing multiple tasks, excellent communication skills, and experience working in global delivery models. Certifications required are ServiceNow CSA, CIS-ITSM, CIS-CSM, and ITIL Foundation. Experience with Agile methodologies and a degree in Computer Science or related field are also required. Additional information emphasizes flexibility, hybrid work, community, and inclusion.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 97 |
| Remote | 8 |
| Espoo, Finland | 3 |
| Remote - North America | 2 |
| Remote - Finland | 2 |
| Remote - EU | 1 |
| Europe | 1 |
| Role type | Active listings |
|---|---|
| Account Executive | 7 |
| Sales Executive | 7 |
| Human Resources Specialist | 4 |
| Software Engineer | 4 |
| Product Manager | 4 |
| Strategic Account Executive | 3 |
| Project Manager | 3 |
| Cloud Engineer | 3 |
| Industry Principal | 2 |
| DevOps Engineer | 2 |
| System Engineer | 2 |
| IT Trainer | 2 |
| Business Solutions Architect | 2 |
| Business Development Representative | 2 |
| Director | 2 |
| Platform Engineer | 2 |
| Presales Consultant | 2 |
| Solution Architect | 2 |
| Solutions Consultant | 2 |
| Cloud Solution Engineer | 2 |
| Enterprise Account Executive | 2 |
| Key Account Executive | 1 |
| Engineer | 1 |
| Marketing Campaigns Specialist | 1 |
| Industry Leader | 1 |
| Engineering Director | 1 |
| Client Services | 1 |
| AI Engineer | 1 |
| Delivery Director | 1 |
| Security Analyst | 1 |
| Solutions Consulting Director | 1 |
| Customer Success Manager | 1 |
| Solution Marketing | 1 |
| Marketing Campaign | 1 |
| Global Campaigns Specialist | 1 |
| ServiceNow Platform Engineer | 1 |
| Vice President, Commercial Operations | 1 |
| Privacy & Data Protection Lead | 1 |
| Implementation Consultant | 1 |
| Pre-Sales Consultant | 1 |
| AI Internship | 1 |
| Architect | 1 |
| Undergraduate Trainee | 1 |
| Commercial Lead | 1 |
| HR Generalist | 1 |
| HubSpot Administrator | 1 |
| Solution Marketing Manager | 1 |
| Data Transformation | 1 |
| Account Director | 1 |
| Sales Director | 1 |
| Manager | 1 |
| Payroll Executive | 1 |
| Social Media Manager | 1 |
| Deployment Engineer | 1 |
| Product Designer | 1 |
| Deal Desk Specialist | 1 |
| Regional Account Executive | 1 |
| Data Scientist | 1 |
| Internal Communications Manager | 1 |
| SaaS Operations Engineer | 1 |
| Security Operations Center Analyst | 1 |
| Senior Consultant | 1 |
| Cloud Engineer / Senior Cloud Engineer | 1 |
| Development Lead | 1 |
| Demand Generation | 1 |
| Marketing Campaigns Manager | 1 |
| Solution Consultant | 1 |
| Channel Deal Desk | 1 |
| Business Development | 1 |
| Aerospace and Defense Marketing Manager | 1 |
| Renewals Business Support Specialist | 1 |
| Consultant | 1 |
| ERP Presales | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 80 |
| Senior | 12 |
| Manager | 2 |
| Entry-level | 1 |
IFS appears in 114 indexed job postings in JobCrawls' Finland dataset since October 2023. In that historical index, the strongest location signals for this employer are Remote - Global, Remote, and Espoo, Finland.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Lead the design, development, and customization of ServiceNow applications and workflows to align with business objectives.
- Maintain and support ServiceNow applications, CSM module, ITSM module, workflows, flows, Integrations, LDAP servers, ServiceNow MID servers.
- Maintaining the stability and usability of the system through configuration, development, and administration including upgrades, patching and integrations.
- Assist and coordinate ServiceNow release management and UAT process on regular basis.
- Implement best practices for ServiceNow administration, including security and user management.
- Monitor system performance, troubleshoot issues, and perform regular maintenance and upgrades.
- Develop and maintain documentation for system configurations, processes, and procedures.
- Provide technical support and training to end-users and IT staff.
- Stay updated on ServiceNow releases and industry trends to recommend improvements and optimizations.
- Participate in project planning and management to ensure timely delivery of solutions.
- Work with stakeholders to ensure that ServiceNow aligns with business objectives and service delivery standards.
- Conduct training sessions for users and IT staff to maximize platform utilization and efficiency.
- Mentor and support junior engineers and administrators, providing guidance on best practices and development techniques.
Requirements
- 5+ years of experience working with ServiceNow CSM and ITSM
- Strong understanding of customer service workflows and ServiceNow capabilities
- Awareness of ServiceNow ITOM and its integration points
- Proven ability to manage multiple tasks and stakeholders in a fast-paced environment
- Excellent interpersonal, communication, and documentation skills
- Strong team player with experience working in global delivery models
