Account Manager

The Account Manager, Financial Services is responsible for developing three-dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base. In this role, you will serve as our Financial clients’ main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. You’ll work primarily with Hedge Funds, Asset Managers, Investment Banks, and Private Equity firms, among other Financial Services customers. You’ll collaborate with account executives to identify new business opportunities to help expand our footprint within each client account. While key performance indicators include retention rate and the identification of growth opportunities, the responsibilities of Account Managers go much deeper. The team also extracts a wealth of knowledge from our clients, bringing that internally to product, marketing and sales teams in order to maximize the effectiveness of our business’ strategy and communication. What You’ll Do: Maximize retention rate across the book of business Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals Identify revenue at risk in order to best position the company to prevent churn Forecast retention rates Collaborate with Account Executives to identify growth opportunities within the book of business Understand the ins and outs of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively: 1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AEs to craft most compelling messaging to prospective users Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor Hold Business Reviews with key stakeholders Plan and execute new user onboarding and training initiatives Consistent proactive outreach with material and information that’s relevant for our user base Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.) Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts Allocate time effectively to work most closely with high and mid-touch accounts AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud: We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.