Posted October 4, 2023 · 1,049 days agoLast seen August 17, 2026Est. expiry November 8, 2023
Customer Engagement Advisor
Bicester, UK
Hybrid · Customer Experience
Full-time · Mid-Level
English
No degree required
6 years experience
About the role
Handle inquiries from customers via calls, emails, chats, and cases. Support customers, resolve complaints, and promote Polestar products with passion. Work closely with team leaders and managers in a hybrid model at our Bicester office.
Job Details
Responsibilities
- Handle inquiries from customers via inbound calls, emails, chats, and cases
- Outbound follow-up and support calls
- Support customers with product advice and support
- First line complaint resolution
Requirements
- At least 6 months of experience in front line Customer Service roles
- Previous complaints or escalations experience
- Excellent oral and written communication in English
Skills & Technologies
Customer serviceCommunication skillsProblem solvingSalesforceGenesysExcelPowerPoint
Education Level
No degree requiredSeen 10 hours ago
Polestar · 57 open roles
Top locations: Remote - Global · 37 · Helsinki, Finland · 6 · Madrid, Spain · 1+13 other locations
Most-hired roles
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Role-level mix
Mid-Level (39)Manager (1)
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