Customer Success Manager
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Barcelona, Spain"), this listing's salary midpoint is about 92% lower. The offer sits below the benchmark range (€3,900–€8,050). The listed pay band (€400–€526) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 2 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Success Manager | €2,967/per month | €5,489/per month | €11,622/per month |
| All roles in Barcelona, Spain | €3,900/per month | €6,209/per month | €8,050/per month |
| Pay in our data — not quoted in ad (Senior) | €400/per month | €463/per month | €526/per month |
Customer Success Manager (m/w/d) at Aurora Live. Aurora Live, a dynamic B2B company, seeks a Customer Success Manager to drive growth. We connect decision makers and solution providers worldwide through exclusive, high-quality events and support our customers to achieve maximum ROI with our lead-generation services. Role: main point of contact for customers, build relationships, coach providers, and generate valuable leads through 1-on-1 meetings and exclusive events. This is a sales-oriented role, acting as an extension of the Sales team and building long-term customer relationships to foster further business. Tasks: build and maintain strong customer relationships; provide excellent customer service; support providers with knowledge and tools to optimize participation in exclusive events; collaborate with Sales team on upsell and portfolio sales; communicate value of our services and event concept; effective time management; precise and detail-oriented work. Profile: experience in a customer-facing role; proven success in building and maintaining long-term relationships; excellent communication and interpersonal skills; fluent German and professional English; analytical thinking; independent and collaborative work ability. Offer: competitive compensation with base salary, commissions, and starting bonus; onboarding program; career opportunities in Europe; up to 12 extra vacation days; local benefits such as gym or massage discounts; global community and diversity. Recruitment: video screening, interview with Hiring Manager, second interview with Team Manager.
Job Details
Responsibilities
- Build and maintain strong, long-term customer relationships
- Provide excellent customer service, proactively addressing inquiries and resolving challenges to ensure positive customer experience
- Support solution providers with knowledge and tools to optimize their participation in exclusive events and maximize lead generation
- Collaborate with the Sales team to identify upselling, cross-selling, and portfolio sales opportunities to increase Customer Lifetime Value
- Convey the value of our services and our unique event concept to customers
- Effective time management to align strategic goals with customer needs
- Precise and detail-oriented work to ensure high efficiency and accuracy in customer care
Skills & Technologies
Benefits & Perks
Recruitment Process
- 1Video screening
- 2First interview with Hiring Manager
- 3Second interview with Team Manager
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