Customer Service Representative
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("In Rovaniemi, Finland: Customer Service Representative"), this listing's salary midpoint is about 77% lower. The offer sits below the benchmark range (€1,785–€2,538). Range-width comparison is limited because one of the salary bands is incomplete. This benchmark is based on 8 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Service Representative | €1,520/per month | €2,140/per month | €2,800/per month |
| In Rovaniemi, Finland: Customer Service Representative | €1,785/per month | €2,313/per month | €2,538/per month |
| From job ad (Mid-Level) | €502/per month | €502/per month | €502/per month |
Posti is Finland's leading company in the postal and logistics sector. We connect messages, packages and even dreams—electronically and physically. We are building a refreshed Posti with a diverse expert group from mail carriers to digital business development and AI experts. We are looking for a customer advisor for Posti's corporate and private customer service. You will serve customers via multiple channels (phone, email and chat) with phone as your main tool. This role is within a fast-paced, goal-oriented customer service and contact center with emphasis on high service quality and efficiency. You will work across several systems; we value your ability to quickly learn new information and make decisions when there isn't a ready-made answer. The job starts 14 September 2026 and ends 31 December 2026. Office in central Rovaniemi. Salary 13.39 €/hour.
Job Details
Responsibilities
- Assist customers across multiple channels (phone, email, chat)
- Identify customer needs and offer the best solutions
- Maintain high service quality and efficiency
- Learn and use multiple IT systems
- Provide fast, independent decision-making in variable situations
- Contribute to world-class customer meetings
Requirements
- Fluent Swedish-speaking ability
- Experience in multi-channel customer service, especially telephone
- Willingness to work in a fixed-term winter season
- Strong communication and problem-solving skills
- Ability to learn new IT-systems quickly
- Proactive, independent work style
- Resilience and ability to handle stress
- Good Finnish and English skills
Skills & Technologies
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