Customer Success Manager

Are you a customer success professional with a passion for building genuine, long-term partnerships with enterprise clients? At Basware, we are looking for a Customer Success Manager who puts customer outcomes at the heart of everything they do — managing a portfolio of enterprise accounts in the French market, acting as a trusted advisor, driving adoption and ensuring our customers succeed. The Basware Customer Success team is a global organisation dedicated to helping customers achieve maximum value from our solutions. As a CSM, you will partner closely with enterprise customers — leading success planning, driving adoption, managing renewals, monitoring account health, and ensuring customers realise a clear return on their Basware investment. You are the customer's primary advocate inside Basware and the primary face of Basware to the customer.