Technical Account Manager - Cybersecurity

As a leading provider of AI-powered extended managed detection and response (MXDR) services, Ontinue is on a mission to be the most trusted, 24/7, always-on security partner that empowers customers to embrace the future by using AI to operate more strategically, at scale, and with less risk. We believe that the combination of AI and human expertise is essential for delivering effective managed security that is tailored to a customer’s unique environment, operational constraints, and risks. Our MXDR service combines powerful proprietary AI with a one-of-a-kind collaboration model to continuously build a deep understanding of our customers’ environments, informing how we prevent, detect, and respond to threats. Our unrivaled Microsoft expertise allows customers to achieve these outcomes with the Microsoft Security tools they already own. The result is highly localized managed protection that empowers security teams to be faster, smarter, and more cost efficient than ever before. Role Overview The Cyber Security Advisory (CSA) team at Ontinue plays a critical role in delivering expert security guidance and hands-on technical support to our customers. As a Cyber Security Advisor, you’ll be at the forefront of this mission, acting as a trusted security partner throughout the customer journey — from initial onboarding through the full lifecycle of the service. In this role, you’ll help customers understand, adopt, and continuously improve their security posture by translating complex security concepts into clear, actionable guidance. You’ll work closely with customers to ensure Ontinue’s capabilities are aligned to their environments, goals, and risk profiles, proactively identifying opportunities to strengthen defenses and address emerging threats. By building strong relationships and providing ongoing advisory support, Cyber Security Advisors help customers realize maximum value from the Ontinue platform, improve operational resilience, and make informed security decisions with confidence.