Customer Success Manager
€10,490 - €14,830 — real pay, quoted by the employer
Real pay, quoted by the employer — not an estimate
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("Market Average: Senior Level"), this listing's salary midpoint is about 145% higher. The offer sits above the benchmark range (€4,304–€7,596). The listed pay band (€12,083–€17,083) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 1 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Success Manager | €3,900/per month | €6,537/per month | €12,848/per month |
About Scribe Scribe is where exceptional people come to do the best work of their careers. Our Specialized Intelligence platform helps teams capture how work happens and turn it into a reusable asset. We’re growing fast and work with many Fortune 500 customers. This Enterprise Customer Success Manager role owns a portfolio of large accounts, partnering with executive stakeholders to drive adoption, expansion, and measurable outcomes that support renewals. What You'll Do - Own a portfolio of Enterprise and Strategic accounts end-to-end—from onboarding through renewal—with accountability for retention and net revenue expansion - Design rollout and enablement programs that drive fast value and broad adoption across large organizations - Lead QBRs/EBRs that connect impact to executives’ metrics and surface expansion opportunities - Build relationships across end users, champions, and executive sponsors to expand Scribe’s footprint - Collaborate with Expansion AEs to define growth strategies and coordinate hand-offs - Provide customer insight to inform product roadmap and enablement programs What We’re Looking For - 6+ years in Enterprise Customer Success at a SaaS/AI company with measurable impact on adoption, NRR, or customer satisfaction - Proven end-to-end ownership of large, complex accounts; can speak to what moved the needle - Fluent in technical/workflow conversations with power users and ROI discussions with VP/C-suite - Data-driven storytelling, risk identification, and executive influence - Ability to build processes from scratch and iterate when needed - Comfortable with up to 25% travel and in-person time Nice to Have - Direct Fortune 500/global enterprise experience at a high-growth SaaS company - Ownership of expansion and renewal metrics (NRR/GRR) - Product-led growth experience with usage-driven CS motion - Consulting or change-management background on large-scale transformations Location Fully remote. Open to candidates anywhere in the U.S. Compensation $145K – $205K per year; equity included. Final offers depend on experience and scope. Benefits Health, dental, and vision insurance for you and dependents; flexible paid time off and holidays; 401(k); paid parental leave; commuter benefits; home office stipend.
Job Details
Responsibilities
- Own portfolio end-to-end from onboarding through renewal
- Design rollout and enablement programs
- Lead QBRs/EBRs with executives
- Build relationships across users and sponsors
- Collaborate with Expansion AEs
- Provide customer insight to product roadmap
Requirements
- 6+ years in Enterprise Customer Success at a SaaS or AI company
- Proven end-to-end ownership of large, complex accounts
Skills & Technologies
Benefits & Perks
| Location | Active listings |
|---|---|
| Remote | 5 |
| Remote - Global | 1 |
| Role type | Active listings |
|---|---|
| Backend Engineer | 2 |
| Account Executive | 1 |
| Customer Success Manager | 1 |
| Sales Manager | 1 |
| Enterprise Sales Manager | 1 |
| Role level | Active listings |
|---|---|
| Senior | 3 |
| Executive | 2 |
| Manager | 1 |
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