Support Engineer

The role supports both Finnish and international clients and works in close cooperation with customers’ technical contacts and Escher’s product development team. Responsibilities include diagnosing and solving technical problems, managing and monitoring production environments, maintaining customer environments and ensuring operational reliability, cooperating with customer technical representatives, escalating faults and technical issues to product development, and handling technical documentation and reporting. We expect at least three years of relevant experience and strong Unix/Linux skills, with explicit experience in RHEL or Oracle Linux environments and scripting. Desirable areas include Linux High Availability, virtualization (e.g., Proxmox or oVirt), Docker and container technologies, load balancing solutions, monitoring and management of production environments (Elastic Stack and Ansible), and Linux security/hardening. You should possess strong problem-solving and decision-making abilities and work well both independently and as part of an international team. Proficiency in Finnish and English is required, along with a suitable IT education. The role also includes being part of an on-call rotation for critical customer situations and occasional travel, primarily within Europe. We offer a permanent and varied role in an international technology company that serves global customers and operates critical systems. Escher’s Helsinki office is located in Ruoholahti, Porkkalankatu. Flexible working hours and a hybrid model allow work from the office or remotely. You will join an experienced international team and have opportunities to grow within the company.