Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Remote - Europe"), this listing's salary midpoint is about 94% lower. The offer sits below the benchmark range (€3,060–€14,526). The listed pay band (€403–€566) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 33 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Success Manager | €3,900/per month | €5,903/per month | €11,575/per month |
| All roles in Remote - Europe | €3,060/per month | €5,524/per month | €14,526/per month |
We are seeking a highly motivated Customer Success to join our team and work with our customers from the DACH region. In this role, you will manage the customer lifecycle from day 1 through renewal, ensuring that our customers receive the highest level of service and support. You will improve our CSM processes and set up the infrastructure (tools, processes, way we work) to be highly impactful. You will work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy. You will also serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
Job Details
Responsibilities
- Drive customer adoption and onboarding to increase retention and revenue
- Build and improve CSM processes and infrastructure
- Onboard and support customers through certification lifecycle
- Become an expert in ISO 27001 and GDPR
- Collaborate cross-functionally with Sales, Marketing, Engineering and Product
- Be the point of contact for DACH customers
- Create educational content for knowledge base
Requirements
- English (fluent)
- German (C2)
- Great time management and organisational skills
- Excellent communication skills
Skills & Technologies
Benefits & Perks
Recruitment Process
- 1Intro call
- 2Take-home assessment
- 3CS Lead interview
- 4Culture interview
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