Technical Customer Success Manager

Serviceform is a fast-growing, international SaaS company that provides an all-in-one solution to digitize businesses of all sizes. We have built various conversion and management tools used by 1000+ customers daily to increase sales, optimize marketing and alleviate customer support across industries including e-commerce, automotive, and real estate. Our offices in Sweden, Finland, Spain and Sri Lanka house 70 dedicated employees who have contributed to a strong year and are eager to grow further. Role: Technical Customer Success Manager in Stockholm will be a key part of the team and work with the entire customer journey from signing and onboarding to implementation, optimization and long-term development. This is a hands-on role where you build, implement and advance our digital solutions (AI assistants, live chats, forms and ticketing systems). You combine technology, problem-solving and customer contact and have opportunities to grow with us. Main responsibilities: onboard new customers and understand their business goals; build and implement conversion tools (AI agents, chatbot flows); monitor results and optimize solutions based on data; act as advisor and support to customers in daily use; collaborate with sales and development teams to improve customer experience and product. What you need: SaaS or customer-facing technical experience is a plus; experience with AI tools, prompts or automation is a plus; curiosity, self-drive and fast learning; genuine interest in contacting customers to identify and solve problems; strong written and spoken communication in Swedish and English; thrive in a growth environment. We offer a flexible startup atmosphere, career opportunities, international workspace with opportunities to travel to other offices (Turku, Barcelona, Colombo), remote work possibilities, comprehensive onboarding, health/wellness benefits, a pension plan and 30 days of vacation. Start date: August or as agreed. Central Stockholm. Apply now.