Security Team Lead

Role PurposeYou will be working to make the world of one of the largest global organisations safe, conducting patrols, searches, administering badges and delivering – at all times – outstanding customer service to our client and their employees.ResponsibilitiesLeading the onsite security team, the Team Lead will fully and satisfactorily complete and delegate duties onsite which include, but are not limited to:- Lead and guide new and experience colleagues to ensure their knowledge and understanding is at the appropriate level- Ensure employees have received the necessary and appropriate comprehensive training required to operate safely and meet requirements- Maintain and verify that employees have access to the necessary tools, equipment and information required to perform their duties- Ensure onsite incidents are responded to and reported efficiently and accurately- Manage administrative duties onsite (such as completing logs, incident reports, etc.)- Support and maintain lines of communication between Security Guards and onsite management (Security Supervisor and/or Campus Manager)- Ensure real time onsite situations and incidents (such as alarms, evacuations, first aid calls, etc.) are managed and handled in accordance with policies and procedures- Assist management with ad-hoc requests- Ensure site documentation is maintained and up to date at all times- Provide consistently high levels of customer service- Complete continuous training and development activities- Seek to enhance the security stature of the site by recommending innovations and new ways of working to site management- Represent ACS and Securitas in a way that maintains the standards, brand and values of both