Support Engineer

About the team and the project At Etteplan, we believe technology creates value when it helps people and improves business processes. We support our customers in designing, implementing and maintaining industrial solutions that improve production efficiency, monitor energy consumption and support sustainability goals. You'll join a team delivering projects around industrial Energy Management Systems (EMS). We help our customers maintain, develop and optimize environments responsible for monitoring energy usage and integrating with industrial automation systems. On a daily basis, you'll work closely with automation engineers, maintenance teams, production teams and IT specialists to keep critical systems running smoothly while continuously improving their functionality. Our work is project-based, so depending on the project phase, you'll be involved in application support, troubleshooting, system upgrades, migrations and implementing new features. Why join us? In this role you'll: - support systems that have a real impact on energy monitoring and optimization in industrial environments - work at the intersection of IT, OT and industrial automation - gain hands-on experience with modern Energy Management Systems - take part in projects involving system maintenance, upgrades and modernization - collaborate with experienced engineers and industrial IT specialists - work in an international environment with global customers Your responsibilities - support and maintain industrial Energy Management Systems (EMS) - investigate and resolve technical issues as part of 2nd and 3rd line support - monitor system performance and integrations with industrial automation environments - troubleshoot incidents and identify root causes of technical problems - work with engineering teams during system implementations, upgrades and migrations - help develop new functionalities and improve existing EMS solutions - collaborate with business users and technical teams - prepare and maintain technical documentation You're a great fit if you have - experience working with Energy Management Systems (EMS) or industrial energy monitoring solutions - experience in application support (2nd and/or 3rd line support) - experience troubleshooting and resolving technical issues - experience maintaining, upgrading or developing industrial applications - a good understanding of industrial automation environments (OT), such as SCADA, HMI or control systems - hands-on experience with at least one of the following: SIMATIC Energy Manager, SIMATIC Energy Manager Pro, Schneider EcoStruxure Power Monitoring Expert, ABB Ability Energy Manager, FactoryTalk EnergyMetrix, ETAP Energy Management System, or another industrial Energy Management System - knowledge of industrial communication protocols such as OPC UA, Modbus, Profinet or BACnet - experience working with ticketing systems such as Jira, ServiceNow or similar - good English communication skills We will also appreciate: - experience with SIMATIC Energy Manager Pro - experience with Siemens technologies such as TIA Portal, WinCC or PCS 7 - experience with utility monitoring and energy consumption reporting - knowledge of ISO 50001 - SQL and industrial database experience - experience with Windows Server - knowledge of Industrial IoT or industrial analytics platforms At Etteplan, you can count on: - the opportunity to work on international industrial projects - professional growth in Industrial IT and Energy Management - collaboration with experienced automation and software engineers - training budget and development opportunities - private healthcare (Medicover), Multisport card, life insurance and meal allowance - flexible working hours - an international and collaborative work environment