Key Account Manager - Personal Insurance

A Key Account Manager for Personal Insurance leads and coordinates the insurance portfolio for large public sector and service-sector clients, ensuring top-notch customer satisfaction in collaboration with client managers. The role includes proactive client care and risk management support for client companies, close collaboration with internal and external stakeholders such as insurance services and brokers, presenting the range of LähiTapiola’s services to client leadership, producing personnel information, up-to-date reviews and statistics, guiding workplace health management steering groups, and advising on claims processes in coordination with our claims services. The position requires strong experience in corporate personnel accident/injury insurance, proactive problem solving, customer-facing experience with corporate clients, excellent communication and ability to explain complex topics succinctly, a drive to develop and renew personnel insurance services, knowledge of risk management and the importance of the insurance package, supervisory experience and/or HR experience is a plus, comfortable use of digital tools and AI to improve processes, willingness to travel domestically (most clients located in the Helsinki metropolitan area), and proficiency in English. We offer excellent clients and colleagues, opportunities to expand and develop skills and the role, 24/7 insurance protection and other good employee benefits. We work in a flexible hybrid model, requiring presence at the Espoo office about two days per week.