Network and Voice Services Manager

K Group (K IT) is looking for Manager (Network and Voice Services) as part of a collaborative team of experts. At K Group we manage one of the largest retail networks in the Nordics and have a variety of network needs and solutions in different units across our business domains (Grocery trade, Building and technical trade and Car trade). Our team is responsible for the continuous service, upkeep and development of K Group networks to best facilitate and boost our retail and wholesale businesses. Most of the services are subcontracted from our partners. Here at K Group, we believe in the power of diverse and motivated teams to achieve our goals, and we are committed to providing our employees with a supportive and inclusive work environment. We work in a hybrid workplace model where we combine office days and remote work to best suit both the role and the team. Come join our professional team and start building your own kind of career in K Group! About the role Your main areas of responsibility will be network services for Building and Technical Trade business unit. The unit currently has business operations in the Nordic countries, i.e. Finland, Sweden, Norway and Denmark, in the Baltics and in Poland. Below are some of the responsibilities for this position: - Quality of network services deliveries and SLA fulfillment - Close collaboration with "can do" attitude with respective internal stakeholders in business, business IT and real estate units - Close budget and cost follow up of the services - Development of service delivery and vendor management practices - Validating and overseeing service provider actions, ensuring they meet quality standards and align with project and continuous services specifications. - Ensuring documentation, CMDB-data, asset and lifecycle management are professionally managed - Participating, together with the team, in Kesko Group level network design, architecture and network and security operations / management Why join us? - You’ll be working on business-critical platforms and your work really matters: the input you provide can affect the daily shopping experience of our customers. - You get a broad view of the rapidly developing commerce and trade sector, both in B2B and B2C. - Become a part of community of expert colleagues, who are ready to support each other when needed. What else we offer - For office days - modern office with several accommodations (e.g., collaboration and break areas throughout the office, gym, health care services, restaurant and cafeteria…) along good connections in Kalasatama, Helsinki. - Modern work tools and numerous opportunities to learn and network as a professional. - Extensive employee benefits unique to the K group. These include, among others: Culture & sport benefit (ePassi), shopping benefits that apply in K-Group stores and staff shops (K-Citymarket, K-Supermarket & K-Market, K-Rauta, Intersport, Budget Sport), own occupational health care services and leisure time accident insurance. At K Group we have a dynamic work community that focuses on well-being at work. For example, we provide several opportunities for growth: training, e-learning courses, and other opportunities for professional development and career growth. We also support work-life balance and encourage a positive work culture that promotes open communication, teamwork, and collaboration. To succeed in this role, we believe that … You are an experienced network services professional, and you understand the importance of business-oriented end-to-end processes. You actively work towards common goals over organizational boundaries, and you are not afraid to bring out new perspectives. You are proactive in your communication style and get excited about creating something new and implementing change. You have the following qualities, skills or expertise: Experience and background: - Experience in vendor / service provider service management - Understanding of network technologies and related projects - Master’s or bachelor’s degree in relevant field and/or at least 3 years working experience from ICT (esp. network area) - Experience in participating and preferably even leading network related projects to help our business units to succeed General skills: - Fluent oral and written English and Finnish - Excellent communication and co-operation skills - Maintaining and creating network documentation is important to you, including guidelines and instructions - Proactive and independent ways of working, but work well in a team of experts Availability: - Capability to occasionally travel to the retail sites is appreciated - Please note you will need the existing right to work in the country you apply for. Kesko is unable to sponsor work permits or visas. Technical skills in any of these areas are seen as a benefit: - Network architecture - Zero Trust Networking - Public cloud networking - Firewall operations - Routing and switching - Load balancing Next steps We will process applicants already during the application period - so don't leave your application to the last minute. We will proceed with recruitment as soon as a suitable candidate is found. The chosen candidate will be subjected to drug test, security clearance process and credit information verification before an employment relationship can be established. More information on the role is available from Head of Network and Voice services: Janne Karaste, janne.karaste@kesko.fi. Note: Janne is on vacation until we will start processing the applications on August 13th. You may apply immediately, but please send your possible inquiries on or after 13.8.2026. Please submit your application via the Submit Application link - we'd love to hear your salary expectations as well.