German Customer Service Agent

Our clients multilingual Customer Support Department forms part of the core element of their growing and exciting operations. Therefore, they are looking for experienced German speaking Customer Support Agents to support their day-to-day operations. This is a full-time position requiring 40 hours per week from Monday to Sunday, mornings and evenings. However when needed, it will be required that other operating hours be covered, possibly providing support in English. Your responsibilities: As German Speaking Customer Support Agent (m/f/d) you provide customer support through chat, phone and email and you are a representative outward to our clients customers. You also assist the Management Team in reporting technical issues and giving insights to what is happening in the market. Further, you maintain customer records by following the correct data protection procedure and achieve both department and individual SLAs. As part of the team you document customer contacts in order to provide a full customer history. Last but not least, you resolve product and/or service problems by clarifying the customers complaint and determine the cause of the problem. You will also assist the management with other projects and duties when requested to do so. Your qualification: At least 1 years of work experience within the customer support industry and understanding of the Gaming Industry Excellent written and verbal communication skills in German and English Ambitious and able to work well in a multicultural team Able to work on shift basis across weekdays and weekends Be comfortable working in a fast paced environment and to work as part of a great team