Service Advisor

K Auto Lahti is looking for a fixed-term service manager for the collision repair shop for the period 1.9. - 31.12.2026. The reason for the fixed term is a parental leave substitute. As a service manager of the collision repair shop, your most important task is to ensure a smooth service experience for our customer from the very first contact. The service manager's duties consist especially of customer service – receiving customers, clarifying the need for collision repair and selling additional services. In addition, the service manager's duties include various work steps related to the warranty process, management of appointment calendars and production planning. To succeed in the position, you are genuinely enthusiastic about the field and customer service. You are quick to learn and use digital tools fluently in customer service. Previous experience in workshop tasks, knowledge of the Cabas and Automaster systems is considered an advantage, as well as knowledge of the service programs and warranty practices of the brands represented by K-Auto. However, you can also be a future professional starting your career with the right attitude. We offer you: - A work environment that encourages digitalization - Support from an inspiring and professional work community - Diverse career path options in an international group - Extensive support and employment benefits of the group We expect from you: - A positive customer service attitude - User experience with Cabas/ Automaster programs - Fluent Finnish language skills - Ability to work under pressure - Driver's license - Appropriate education in the field, e.g. AMK engineer or special vocational qualification in work management - English language skills K-group is a renewing, strong and responsible operator in eight countries. We offer you more and more interesting things to do and new perspectives every day. We also take good care of each other, customers, society and the environment. The car trade industry is in constant transition and thus offers an interesting work environment and the opportunity to develop each individual's strengths. Further information about the position is provided by workshop manager Joni Järvinen via email joni.jarvinen@k-auto.fi. Send your application by 30.8.2026 via the link provided. Note! We will hire a suitable person as soon as they are found. At K-group, we value diversity and believe that different backgrounds and perspectives are the key to success. We strive to create a work environment where everyone has the opportunity to develop. Equality, non-discrimination and fairness are our key principles in recruitment, remuneration and career development.