Customer Success Manager

What You Will Do You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology. - Help our clients understand their needs and which of our features and products best match their goals and expectations. - Make sure our clients are utilizing our technology at their best so that we can fully provide them with our world-class service. You’ll monitor and facilitate the customer's adoption of our technology. - Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary. - Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization. - Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our clients. - Establish a trusted adviser relationship that ensures our customers' overall satisfaction with our services and technology. - Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues. - Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap. What You Will Need - A university degree in Business, Marketing, Engineering, or related fields. - Some level of digital marketing–related experience in a customer-oriented position. - Show us that you’ve got what it takes to collaborate and build strong relationships with customers, especially at the executive level. - Solid oral and written communication abilities, with positive and energetic phone skills and excellent listening skills — after all, we’ve got clients all over the world! - Be a self-motivated and savvy tech enthusiast, always in search of smart solutions and ideas to improve our relationship with our clients. - Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance. - Superior project and time management skills; a keen eye for detail is a plus! - A passion for testing, measuring, and improving outreach and follow-up effectiveness. - The ability and flexibility to work in a fast-paced startup environment. - A solid understanding of basic web concepts and digital marketing What We Offer - Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together. - Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills. - Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru. - Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build. - Help build the team you want to work with and enjoy rewarding referral bonuses. - Opportunities to give back to your community through volunteering and purpose-driven social impact projects. - From global retreats to team-building activities, expect year-round events that turn into lifelong memories. - We aren't just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there. - To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile. - If this sounds like who you are and where you aspire to be, we are excited to meet you. - We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. - Please follow Insider One on LinkedIn, Instagram, X, Facebook and Medium!