IT Support Specialist

We are hiring a Junior IT Support Specialist for a full-time permanent position at Aviator Airport Services Finland Oy, operating at Helsinki-Vantaa Airport. The role combines user support, endpoint management, and maintenance of environments managed with Microsoft Intune, including Windows, Android and Apple devices. You will provide first-line IT support to users, resolve hardware and software issues, and participate in onboarding, management and lifecycle maintenance of endpoints. You will help ensure our users have reliable and secure access to IT services while contributing to the maintenance and development of modern endpoint management solutions. The position offers an excellent opportunity to develop skills in modern device management, Microsoft cloud technologies, and enterprise IT support. Core responsibilities include: deployment, setup and support of Windows, Android and Apple devices in a Microsoft Intune managed environment; user support and resolution of device, software and Microsoft 365 issues; maintenance of Intune environments, application delivery and device management policies; keeping device inventories and asset information up to date; participation in IT projects and maintenance/development of IT documentation. Requirements include a suitable IT degree or relevant practical experience; fluent Finnish and English; basic understanding of Windows 11 and Microsoft 365 environments; basic understanding of networking technologies (TCP/IP, Wi-Fi, VPN, DNS); basic knowledge of Active Directory and Microsoft Entra ID; basic knowledge of user administration and onboarding/offboarding processes; interest in Microsoft Intune and mobile device management; ability to leverage AI tools to support productivity, technical support and documentation; a solution-oriented, proactive attitude and willingness to learn and take responsibility; strong customer service mindset. Desirable qualifications include Microsoft Certified: Endpoint Administrator Associate or willingness to obtain; experience with Microsoft Intune, Windows Autopilot or Microsoft Entra ID; Android Enterprise, Samsung Knox or Apple Business Manager environments; experience in corporate IT support; understanding of ITIL-based service management; experience with IT ticketing systems. What we offer: a varied IT role in an international airport and aviation environment; opportunities to develop expertise in Microsoft Intune, Microsoft 365 and endpoint management; practical experience in IT projects and service deployments; opportunities to grow in IT service management and process improvement; a supportive team and room to take on more responsibility; opportunities for training, certifications and professional development; a permanent, full-time contract; free parking at Helsinki-Vantaa Airport. Regular working hours are 37.5 hours per week with flexible start times; employment follows the provisions of the Finnish Aviation Employees collective agreement; the workplace is located at Helsinki-Vantaa Airport. Aviator is a drug-free organization and the chosen candidate will be required to pass a pre-employment drug test and security check as part of the process. Salary for the role is 2500–3000 EUR per month, depending on experience.