Deal Desk Specialist

We're looking for a Senior Deal Desk Specialist who will strengthen our Global Sales Operations team. Reporting directly to the Head of Sales Operations, you'll work closely with Sales functions worldwide — including Sales, Pre-Sales, Channel, and MSP teams — as well as Finance, Legal, and Security. You'll bring business insight and coaching to the table, helping to increase the velocity of our sales engine. This is a unique opportunity to join a booming software business in a role that directly shapes business agility and success. This is a hybrid Position that requires 3 days onsite per week based out of our Boston, MA office. Candidates MUST live within commutable distance to Boston. Responsibilities: * Own end-to-end management of the Deal Desk, ensuring speed and consistency across the deal lifecycle. * Manage the deal queue, organize deal reviews, and drive timely decision-making to keep Deal Desk output on track * Define, measure, and report on Deal Desk SLAs to ensure consistent turnaround and accountability * Review complex deals and provide recommendations on pricing, positioning, and deal structure * Serve as the primary point of contact for the Sales team on deal-related questions * Review and approve partner contract terms in line with company policy * Facilitate contract reviews and redlining with Legal, Sales, and external parties * Support the Sales team in responding to RFPs and RFQs * Maintain clear communication channels and auditable approval records for any deviations from standard terms and conditions * Help shape and steer pricing and packaging strategy and initiatives * Document policies and guidelines, and deliver related sales training * Support cross-functional projects, including new process design and system enhancements Qualifications: * 5–7 years of relevant experience * SaaS B2B software industry experience required * Proven experience supporting Deal Desk operations and complex deals * Excellent communication skills * Strong business acumen * Strong sense of ownership and a results-driven mindset * Passion for business support, with a willingness to go the extra mile * Process- and systems-oriented, with strong attention to detail and controls * Ability to multi-task in a fast-paced environment while meeting tight deadlines * Strong team player with excellent interpersonal skills * Understanding of the importance of data management and integrity * Bachelor's degree required; Master's degree preferred * Strong command of Microsoft Office