Data Center Training Program Manager - Verda

You will own how Verda's data center technicians learn their craft: onboarding, training, and the documentation behind both, across every site. As we grow, you make sure that a technician anywhere in our footprint is trained to the same standard, qualified for the work in front of them, and working from documentation that is actually current. Build the onboarding program that takes a new technician from their first day to independently productive, and the competency framework that defines what "qualified" means for each task they perform. Develop and maintain the training curriculum across the full range of work our technicians do — IT hardware handling and rack-and-stack, structured cabling and patching, network operations, liquid-cooling handling, and low-voltage electrical safety — alongside the site-specific procedures each location requires. Make sure technicians hold the certifications and safety qualifications their work demands, tracking currency and renewals so nothing lapses unnoticed. Run both hands-on and classroom training, then measure whether it stuck through assessments and sign-offs rather than attendance sheets. Own the documentation loop: keep SOPs, runbooks, and training materials accurate and versioned as hardware and procedures evolve, partnering with Operations, Hardware, Networking, Safety, and Architecture to catch changes before they reach the floor. Manage the training records and reporting that show, at any moment, who is trained and qualified for what. Representative projects: build the technician onboarding program end to end; define the competency matrix that says exactly which technician is qualified for which task across every site; stand up the training-records and certification-tracking system; establish the documentation-maintenance loop that keeps SOPs and training materials current. Experience building technical training or onboarding programs for hands-on technical staff — data center, manufacturing, field service, aviation, or similar. Ability to turn expert and tribal knowledge into structured curriculum, competency frameworks, and assessments. Strong documentation discipline — keeping SOPs and training materials versioned, accurate, and current. Enough familiarity with the work data center technicians do (hardware, cabling, networking, and the safety context around liquid cooling and low-voltage electrical) to build credible training, partnering with subject-matter experts for depth. Understanding of certification and safety-qualification tracking, and compliance reporting. Experience delivering hands-on training and measuring whether it actually changed how people work. Comfort running an LMS or training-records system as a source of truth. Bias toward speed and ownership — comfortable building a program from scratch and driving it to adoption.