Customer Service Agent

The Swedish Customer Service Agent role is focused on assisting Swedish-speaking players with account questions, payments and general support across calls, chats and emails. You will become a mini-expert in sportsbook and casino, with the freedom to resolve issues and contribute ideas. You will handle customer inquiries via phone, chat and email; solve cases fully; approve withdrawals and handle KYC; run daily security checks; spot trends and share insights to improve processes; work closely with internal teams; and strive to reach KPIs while maintaining a positive team atmosphere. The role requires fluency in Swedish, a curious and social attitude, interest in sports or casino, openness to shift work, and the ability to multitask in a fast-paced environment. The company offers growth through an internal Academy with areas like fraud, compliance, product, escalations, and commercial. Benefits include relocation package with a bonus scheme, hybrid work setup with up to 40 days fully remote abroad per year, private international health insurance, wellbeing allowance, home office setup bonus, and regular team events within a social expat community. Location: Malta. Job start: 30/07/2026. Publication date: April 4, 2025.