User Science

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring a Usability Engineer for our Design Team. User Science is an evolving design discipline at Canonical. While we have long incorporated diverse research on user needs into our products, the mission of the newly formed User Science team is to expand beyond traditional models of UX research, integrating user needs end-to-end in development processes and quality standards across the company. This mission requires skillful advocacy as well as organizational learning and change. As process pioneers, we draw insights from others, foster collaborative user research cultures, and constantly innovate with frameworks and standards. This role will be based remotely in the EMEA region. The role entails collecting and synthesizing user data, developing user insights, analyzing data from tests and studies, building prototypes and dashboards, calibrating research presentations, promoting a data-informed culture, building research infrastructure, and fostering a learning culture. The ideal candidate will have an academic record, a degree in Design, Engineering, Data Science or similar, user research expertise, a tinkerer mindset, technical fluency, a talent for optimization, excellent communication skills, and a portfolio of relevant projects. Nice to have skills include experience with Linux, container tech, data analysis frameworks, open source contributions, and a passion for design. The offer includes remote work, a learning budget, annual reviews, recognition rewards, holiday leave, parental leave, employee assistance, travel opportunities, and travel upgrades. Canonical is a pioneer in open source, with a global, remote-first workforce, committed to diversity and equal opportunity.