Support Pilotage and Accounting Specialist
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Paris, France"), this listing's salary midpoint is about 91% lower. The offer sits below the benchmark range (€7,681–€13,890). The listed pay band (€916–€926) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 4 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Paris, France | €7,681/per month | €11,054/per month | €13,890/per month |
Spécialiste Support Pilotage et Comptabilité (Paris) — Paris, Remote. Pennylane is a fast-growing FinTech in France seeking to empower SMEs with smarter accounting and financial management. The role focuses on supporting clients and accounting professionals who use Pennylane as their central financial management tool. You will act as a central liaison between executives, internal accountants, and accounting firms, interacting with users daily to understand and resolve issues. Responsibilities include onboarding to the Pennylane Academy, learning the product, handling inquiries, and progressively taking on more complex client requests. The package includes substantial benefits and a Paris-based office presence with remote options.
Job Details
Responsibilities
- Assist with accounting-related requests and client inquiries
- Resolve issues or escalate to technical teams when needed
- Help accountants of businesses and firms integrate data into Pennylane
- Collaborate within the team to ensure customer success
- Develop product knowledge and customer support processes over time
- Contribute to creating and updating help resources for clients
Requirements
- Accounting training (BTs CGO, DCG, BTS assistant de gestion PME-PMI, Master CCA or Bachelor Responsable admin et comptable)
- At least 4 years of experience in an accounting firm (ideally three fiscal periods)
- Direct work with the manager is a plus
- Interest in innovative tools and technologies
- Autonomy and problem-solving ability
- Knowledge of Pennylane is a plus
- Professional level English
- Strong writing and pedagogy to interact with users
- Ability to understand and meet client needs and maintain good client relationships
- Ability to work autonomously and in a team
- Flexibility to adapt to rapid changes of the tool
- Willingness to learn and stay updated on product evolutions
Skills & Technologies
Education Level
No degree requiredBenefits & Perks
Recruitment Process
- 1First interview with Talent Acquisition Manager (30 min)
- 2Second interview and case study (1h)
- 3Final interview with Team Lead (45 min)
| Location | Active listings |
|---|---|
| Remote - Europe | 8 |
| Paris, France | 4 |
| Remote - Global | 2 |
| Mulhouse, France | 1 |
| Role type | Active listings |
|---|---|
| Product Manager | 1 |
| Design System Designer | 1 |
| Senior Application Security Engineer | 1 |
| Backend Engineer | 1 |
| Fullstack Software Engineer | 1 |
| Design System Manager | 1 |
| Support Pilotage and Accounting Specialist | 1 |
| Product Designer | 1 |
| Engineering Manager | 1 |
| Human Resources Business Partner | 1 |
| Role level | Active listings |
|---|---|
| Senior | 6 |
| Mid-Level | 4 |
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