Customer Service Advisor
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Helsinki, Finland"), this listing's salary midpoint is about 93% lower. The offer sits below the benchmark range (€2,070–€5,000). The listed pay band (€216–€253) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 2907 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Service Advisor | €2,204/per month | €2,326/per month | €2,447/per month |
| All roles in Helsinki, Finland | €2,070/per month | €2,895/per month | €5,000/per month |
| Pay in our data — not quoted in ad (Mid-Level) | €216/per month | €234/per month | €253/per month |
Customer service advisor role in Helsinki for Nordea Bank customers, primarily handling customer inquiries by phone, identifying sales leads and guiding them to specialists. Ensuring a consistent and positive customer experience, working as part of the customer service team. Requirements include excellent Finnish, fluent English, and preferably Swedish; good problem-solving and teamwork abilities; proficient IT skills; customer service experience, ideally in sales; prior experience in banking or insurance is a plus. We offer a chance to gain experience in a financial services organization and a quick recruitment process with the role filled as soon as suitable candidates are found. To apply, submit an English resume and cover letter with salary expectations via the site’s “apply now” button; GDPR requires that we do not accept applications by email. For more information contact Sakari Tuomainen at sakari@poolia.fi. Note: successful candidates may undergo credit checks and drug testing as part of the recruitment process.
Job Details
Responsibilities
- Customer guidance and support in daily banking and finance services over the phone
- Identify and direct sales leads to specialists
- Ensure a consistent and positive customer experience
- Collaborate as part of the customer service team
Skills & Technologies
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