Customer Service Advisor

At Intrum, you will grow by making a difference in a highly international environment and supportive culture where effort counts. The role involves working in the customer service centre in Helsinki, focusing on debt collection and related services. You will handle customer calls and written messages to agree on payment plans, provide guidance on collections and invoice payments, and interact with customers who communicate in Finnish, English, and Swedish. The team supports you from supervisors and colleagues, you will contribute to a positive work atmosphere and achieving team results. The work hours are weekdays between 8:00 and 18:00, with shift work during that window. The company offers a lunch benefit, welfare benefits including options for exercise and dental care, glasses benefit and a company bike, plus occasional offers through an employee benefit programme. The modern premises are located in Helsinki (Herttoniemi) with a hybrid work model requiring at least twelve days per month on site. The start date is as soon as possible, and the position is permanent. Background checks are part of the employment process. Applications close by 31 August 2026, though we may close earlier if suitable candidates are found.